Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,667 reviews

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13 rue Louison Bobet, 64200 Biarritz, France

Description

Hotel extras

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

Our accommodation(s)

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Telephone
Fax +33 5 59 24 77 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,667 reviews

TripAdvisor Rating  4.0/5  1,966 reviews

Great location, friendly staff and the pool/view were fab

Customer review rating 4.5/5

Rob Couples - Confirmed reviews ALL

We only had a one night stay en route home from Spain. The hotel is lovely, it had great facilities and a lovely view of the sea. It is just a short walk along the promenade to the main centre, where there are a range of bars/restaurants/shops. We travelled with our pet dog, and the Sofitel allows pets. A bed, toy and bowl were provided for the dog, which was great. We were disappointed that the pets are only allowed in the room, not anywhere else in the hotel. I understand not being allowed in the Spa/pool area and restaurant, however, like other Accor group hotels, I would have expected a well-behaved dog to accompany us for an evening drink at the spacious bar. Overall it was a lovely stay, albeit short.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your one-night stay at the Sofitel Biarritz Le Miramar. It's fantastic to know that you found our location, staff, and the pool/view to be fabulous. We appreciate that you understand our policy towards dogs in the wellness areas and restaurant, and we are sorry that you had to leave the bar. However, whilst we are sure that your dog is calm and well behaved, the bar is one of our food and beverage outlets and we must ensure the comfort and well being of all our guests. However, we are pleased to hear that you appreciated the amenities provided for your dog. We hope to welcome you back for another stay in the future, perhaps for a longer visit so you can enjoy more of our facilities. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great views of the ocean - poorly maintained facilities

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Weekend getaway trip to watch a show in town. Hotel is well located on the beach but the hotel itself is far from what one would expect from a Sofitel. Staff is friendly but the rooms are shabby, the exterior is showing its age and it was a disappointment to have spent hard-earned points on this hotel.

Dear Guest, Thank you for sharing your feedback with us. We appreciate your compliments regarding the ocean views and the location of our hotel. We apologize for any inconvenience caused by the facilities not meeting your expectations. We take all feedback seriously and will forward it to our general management. Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Excellent hotel, amazing views and lovely staff

Customer review rating 5.0/5

Nicolas Couples - Confirmed reviews ALL

Overlooking the ocean, very nice location and great facilities.

Dear Guest, Thank you very much for taking the time to share your experience at the Sofitel Biarritz Le Miramar. We are delighted to learn that you had an excellent stay with us and that you enjoyed the amazing views, the oceanfront location, and the lovely service provided by our Sofitel Heartists. We always strive to offer professional and attentive service to make our clients stay as enjoyable as possible. Therefore your kind words are a precious reward for our entire team. We are grateful for your kind words and hope to have the pleasure of welcoming you back soon for another unforgettable experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Hair in bed, dirty

Customer review rating 2.0/5

Emilio Couples - Confirmed reviews ALL

Bad customer attention, they don’t care

Dear Guest, We are very sorry to hear about your disappointing experience. Your comfort and satisfaction are our top priorities and it is unfortunate to hear that we did not live up to your expectations. We sincerely apologise for the cleanliness issues you encountered and for the lack of attention from our team. Let me assure you that the situation you describe is in no way up to our usual standards. Your feedback is very important to us, and we will take immediate action to remedy these problems to ensure that they do not recur in the future. We look forward to regaining your trust and providing you with an exceptional experience in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Very nice place, but too expensive due to the supplied services

Customer review rating 3.0/5

Carlos S. Families - Confirmed reviews ALL

A film location, facing the ocean. But when we calculate the prices charged, whether for accommodation or for the services actually offered, we feel somewhat disadvantaged. A classic hotel would require better maintenance. A restaurant for a hotel like this should offer more and better options, without abusing prices as it does

Dear Guest, Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the location of our hotel, offering stunning views of the ocean. However, we're truly sorry to learn that you found our prices not commensurate with the services provided. We strive to offer a premium experience that aligns with our guests' expectations, and we regret any inconvenience caused by our pricing structure. We continuously evaluate our offerings to ensure they reflect fair value for our guests. Regarding the options available in our restaurant, we take your feedback seriously. We are committed to maintaining high standards throughout our property, and we will review your comments with our team to identify areas for improvement. We sincerely appreciate your patronage and hope that despite these concerns, you were able to enjoy your overall experience with us and that you will give us the opportunity to better serve you in the near future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

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Other web-users rate our hotel

  • 511 reviews 9.2/10 Location
  • 829 reviews 7.2/10 Room
  • 1,312 reviews 9.2/10 Service
  • 404 reviews 3.8/10 Vibe
  • 362 reviews 8.3/10 Comfort
  • 295 reviews 3.7/10 Amenities
  • 241 reviews 8.1/10 Breakfast
  • 150 reviews 2.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.