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Benefit from preferential rates while traveling for business. Visit our webpage to know more.
A customer code (SC, SCP, AS, IA, etc.) is your Accor customer username. An access code is an additional username to keep your agreements confidential. When you enter these two codes, you can acces any agreement your company has with Accor.
These codes must be entered in the identification web page in order to access your preferential rates at over 4 000 hotels.
Click on the « contact » button and fill out all the fields for assistance.
It may be that your account is still being created. Therefore, please try again the next day. If you still get an error message, then click on the « Contact » button and fill out the fields for assistance.
Depending on the hotel’s availability, your preferential rate may not be available for the dates requested.
When you do a search, your preferential rate will be flagged by a pop-up of a Chain Discount icon.
To benefit from your negociated rates, enter your customer code (SC, SCP, AS, IA, etc.) and access code when booking:
A customer code (SC, SCP, AS, IA, etc.) is your Accor customer username. An access code is an additional username to keep your agreements confidential. For your security, access codes are changed every year. When you enter these two codes, you can access any agreements that you or your company have with Accor.
To book your negotiated rates, you must enter both your customer code (SC, SCP, AS, IA, etc.) and the access code sent to you by your Accor contact.

To benefit from your negotiated rates, enter your customer code (SC, SCP, AS, IA, etc.) and access code when booking:

When you enter your customer code (SC, SCP, AS, IA, etc.) and access code, you automatically access all rates negotiated under your various corporate agreements.
Depending on the hotel’s availability, your negotiated rate may not be available for the dates requested.

When you do a search, your corporate rates will be flagged as follows:

  • by a pop-up of a Negotiated rate icon identifying your company’s preferred hotels at key destinations
  • by a pop-up of a Chain discount icon for your company’s rates under a general agreement for your secondary destinations
  • through the offer name next to the rate you see on the screen.
This signifies hotels offering a negotiated rate specifically tailored to your company’s key destinations .
This signifies a global offer that includes hotels around the world offering special rates for all your secondary destinations (in addition to your customised offer at your key destinations).
To renew an agreement, contact your sales adviser or sales office by clicking here.
Once you’ve entered your customer code client (SC, AS, etc.) and access code, simply specify the card type and number. You will then be recognised and able to access the card’s rates and conditions.
You can book up to 3 rooms in the same hotel and for the same dates under one reservation.
A credit card may or may not be required at the time of booking, depending on the rate’s terms and conditions, if applicable.
Yes, you will receive confirmation by email or text message.
To change a booking, you must first cancel it and then re-book it. Before cancelling, make sure rooms are still available. Click here to cancel a booking.

To make your life easier!

Your account contains all your usernames and bookings, and you can also customise your stay down to the finest detail:

  • save time and simplify your bookings: you are recognised from the moment you begin your booking so there is no need to enter your customer code or agreement number to access your negotiated rates
  • customise your page based on your preferences
  • receive our promotions by newsletter and benefit from our best rates
  • enjoy exclusive offers and benefits
  • receive confirmation of your bookings by text message
    • Create my account

It’s quick, easy and can all be done online! Click here to start creating your account, or at any time while visiting our site in the My account box at the top right of your screen. Enter your email and click Register.
Click here. Enter your email address and you will receive an email asking you to create a new password.

Click here.

Enter your email address, your ALL card number, your password and click Log in.

You can also access your account at any time while visiting our site in the My account box at the top right of your screen.

To update your personal account information:

  1. Access your account by clicking Log in
  2. Enter your email address or ALL card number and your password
  3. Select My profile
  4. Go to Personal information

Note: For security reasons you will not be able to make any changes to your first or last name or title. If your circumstances change, please contact our customer service.

The Business Plus card is a membership card aimed at guests who travel frequently and stay in Accor group hotels.

It offers discounts and benefits for every stay in the following brand hotels: Sofitel, SO/, Sofitel LEGEND, Grand Mercure, MGallery, Mondrian, Mövenpick, Pullman, Adagio, Hipark by Adagio, Mercure, Novotel, The Sebel, Tribe,Adagio Access, greet, ibis and ibis Styles, anywhere in the world.

You can also get discounts with our partner Europcar.

For further information, visit the card page on our website by following this link.

Yes. The Business Plus card is an individual membership card aimed at guests who travel frequently for work and/or for themselves.

For further information or to sign up, visit the card page on our website here

The Business Plus card entitles you to the following discounts at over 3,800 Accor hotels worldwide:

Discounts on your stay: up to 15% discount during the week and up to 20% discount at the weekend, unconditionally on the best public rate of the day.  The discount applies to your accommodation expenses plus an additional room, on the same dates and in the same hotel. Discounts on meals and drinks: 10% discount in restaurants and bars at ibis and ibis Styles hotels, even if you are not staying at the hotel. Except minibars and room service. Discounts on your car rental: 20% discount with our partner Europcar anywhere in the world. In addition to these discounts, the Business Plus card entitles you to the following benefits:

Late check-out: up to 4 pm, subject to hotel availability.

Guarantee of availability of your room: up to 3 days before arrival.

Earn points: your loyalty is rewarded through membership of ALL Loyalty program.

ALL – Accor Live Limitless is the Accor group loyalty program. It rewards our guests based on their level of spending within the participating hotel brands. The ALL card is personal, free of charge, and allows you to identify yourself in our loyalty scheme with your status: Classic, Silver, Gold, Platinum and Diamond.

The Business Plus card is a paid annual membership card that entitles you to discounts and benefits within the brands participating in the scheme. If you are members of the ALL Accor Live Limitless loyalty scheme, you collect points based on your level of spending with your Business Plus card.

The Business Plus card costs EUR 170 inclusive of all taxes (or EUR 141.67 excluding tax; French VAT applies to the tax-free rate).

The Business Plus card is valid for 1 year from its date of issue.

You can sign up to the Business Plus card:

  • On our Business Travel website by following this link.
  • If you want to buy more than 5 Business Plus cards: follow this link.

To renew, if you are or have been a member of Business Plus, click here.

At the hotel, in one of the participating brands of the scheme, a member of the team can help you join or renew your membership.

Your Business Plus card will be sent to you by post within 10 to 15 working days. While waiting to receive your card, you can make reservations using the card number that was sent to you in the registration confirmation email.

If you stay in one of our hotels before you receive the card, remember to tell them your account number when making your reservation and when you arrive to earn the ALL – Accor Live Limitless points on your spending.

If you do not receive your card, please contact our customer services.

When you renew your card, you keep the same Business Plus card number. You can continue making reservations with this number.

You can access the accommodation discounts and benefits:

  • By making your reservation on our website all.accor.com, going to your customer space and entering your email address and password, or by entering your Business Plus card number in the box "Travellers / Loyalty Card or Membership" on the home page of our website.

  • By using our phone reservation service, or at the hotel if you are making your reservation directly: don't forget to tell them your Business Plus card number.

You must present your valid card upon arrival at the hotel.

To benefit from your 20% discount with our partner Europcar: go to your personal space via this link, or directly on our partner website, choosing Business Plus in the field "Membership Level".

Your discounts and benefits are valid in almost 3,800 hotels operating under the brands Sofitel, SO/, Sofitel LEGEND, Grand Mercure, MGallery, Mondrian, Mövenpick, Pullman, Adagio, Hipark by Adagio, Mercure, Novotel, The Sebel, Tribe, Adagio Access, greet, ibis and ibis Styles.

The list of establishments not participating in the Scheme, which is subject to change, can be consulted on the website here. We will also be adding Adagio hotels in Brazil and Russia to this list.

Your Business Plus card guarantees you the availability of a room, provided you make your reservation at least 3 days before your arrival (before 12 noon local time of the hotel visited). This benefit cannot be combined with the reduced rate offered by your Business Plus card. These conditions are not applicable in certain hotels, on certain dates, which you can check here.

Please note that the reservation guarantee is different from the availability guarantee (see the question "How can I benefit from the guaranteed availability of my room when I make a reservation?") Your Business Plus card does not guarantee your reservation. To guarantee and therefore hold your reservation for any arrival after 6 pm (2 pm in some countries), a credit card number is required. In case of a no show reservation and in accordance with the cancellation policy of the visited hotel, the amount of the first night will be charged to the credit card given as a guarantee.

For your security and to protect your personal data, your credit card number is not kept from one booking to the next.

If your Business Plus card is lost or stolen, you must inform customer services by following this link. You will also find the link to customer services from your personal space.

This declaration is important in order to avoid any fraudulent use of your Business Plus card.

A duplicate card is free of charge.

Please see the article "How do I update my personal details in my account ?"

No. Your colleagues will keep the points they have collected in the ALL Accor Live Limitless loyalty scheme.

They can link their Business Plus card to their ALL account to collect Reward points on spending with their Business Plus card. To do this, they should contact our Customer Service following this link.

The Ibis Business card is a fee-based subscription card valid for one year , offering discounts and special benefits in all participating ibis, ibis Styles and ibis budget hotels worldwide (with some exceptions: see list of hotels not participating in the programme).
The Ibis Business card costs €90 inc. VAT/year excluding temporary promotions or specific local conditions.
It is valid for one year as from the date of issue.

You are eligible for discounts at all participating ibis, ibis Styles and ibis budget hotels worldwide (with some exceptions: see list of hotels not participating in the programme)

  • on accommodation : 10% off the full rate or 5% off ibis promotional rates. (Early booking, Summer & Winter deals, weekend)
  • on dining : 10% off expenditure in the hotel restaurant and bar: breakfast, lunch, dinner and drinks in the bar (even if you are not staying at the hotel).
The Ibis Business card guarantees room availability at your chosen ibis, ibis Styles or ibis budget hotel or a nearby hotel of equivalent category provided that you make your booking before 12 noon at least two days before arrival. This guarantee only applies to stays at the public or full rate on which the Ibis Business card member is entitled to a 10% discount. Discounts related to this benefit can therefore be combined. Some hotels are excluded from these terms year round or on certain dates.
The Ibis Business card is not a late-arrival guarantee. To guarantee your room booking, regardless of your arrival time, you need to provide a credit card number. For your security and the protection of your personal data, your credit card number is not retained from one booking to another. In the event of a non-cancelled booking, the cost of the first night will be debited to the credit card given to secure the booking.
A credit card number provided on your arrival is simply a payment guarantee.

You can buy the Ibis Business card by credit card only:

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