Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.2/5 2,632 reviews

Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,632 reviews

TripAdvisor Rating  4.0/5  3,501 reviews

Certificate of excellence 2024

The Place to Be

TripAdvisor rating 5.0/5

Camille S TripAdvisor review

The location is perfect, near everything and many restaurant options. Right next to the Smurf store, this busy hotel gets it right. Nice rooms, (ours had a view) and a terrific breakfast. The bathroom was modern and the towels and bedding were up market. Terry robes, too. If I return to Brussels, I'll return.

Dear Camille, Thank you for such a positive review. We are delighted that our central location provided you with the convenience you needed to explore the city and its numerous dining options. It brings us great pleasure to know that the room, along with its view, met your expectations and contributed to a pleasant stay. Our team takes pride in offering a comfortable and well-appointed environment, and it's heartening to hear your appreciation for the modern bathroom, upscale towels, bedding, and the terry robes provided. The breakfast at Novotel Brussels Off Grand Place is indeed a highlight, and we're glad that you enjoyed the extensive selection available. Our aim is always to provide an exceptional start to the day for our guests. Thank you once again for choosing our hotel for your stay in Brussels, and for your positive remarks. It is feedback like yours that motivates us to continue delivering a high level of service to our valued guests. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Great location.convenient, reasonable price

Customer review rating 4.5/5

T. Families - Confirmed reviews ALL

Nice

Dear T., We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you appreciated our central location and found it to be convenient for your visit to Brussels. It is our pleasure to offer a prime position close to the Grand-Place, making it easier for our guests to explore the city. Our team at Novotel Brussels Off Grand Place is also thrilled to learn of your satisfaction with our cleanliness standards and sustainable development efforts. We take pride in maintaining a high level of service while being mindful of our environmental impact. Furthermore, as a member of ALL – Accor Live Limitless loyalty programme, we are grateful for your positive feedback and high recommendation of our loyalty programme to others. It's rewarding to know that our commitment to guest recognition and value resonates with you. Lastly, we are glad you found our pricing reasonable, which complements the positive experience that we strive to provide to all our guests. Your kind words affirm our dedication to offering value alongside quality service. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Great location

Customer review rating 4.0/5

Oisin Families - Confirmed reviews ALL

Location is fantastic. Only minutes walk away from Grand Palace and the Central station. Loads of restaurants nearby too. The room was spotless, great shower and very comfortable beds. Only downside was breakfast. Hot option was cold and coffee wasn’t great either. Overall great stay and would recommend this hotel.

Dear Oisin, Thank you for taking the time to review your stay. We are thrilled to hear that you enjoyed our prime location, just a short walk from the Grand Palace and the Central station, surrounded by numerous dining options. We regret to hear that the breakfast did not meet your expectations, particularly regarding the temperature of the food and the coffee. We strive to provide a delightful dining experience, and your comments are valuable to us in ensuring that our standards are consistently met. Please accept our apologies for any inconvenience. It is pleasing to know that the cleanliness of the room and the shower facilities were to your satisfaction, and that you found the beds very comfortable, contributing to a restful night's sleep. Our team takes great pride in maintaining our rooms to the highest standards of cleanliness and comfort for our guests. We appreciate your positive remarks about being a member of the ALL – Accor Live Limitless loyalty programme and your willingness to recommend us. Your endorsement is truly rewarding for our team. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Excellent Service and location

TripAdvisor rating 5.0/5

MarkB2012 TripAdvisor review

This hotel is located right in the heart of Brussels and 2 mins walk from Central Station. What marks this hotel out though is the comfort of the room, airy and spacious with one of the highest and conformist double beds I’ve ever seen. An added bonus was a separate toilet and shower room, handy if you are sharing with someone who takes too long in the shower. They cater for business and tourism and everyone is made to feel very welcome. The rooms also have USB ports to charge your devices. Whatever your reason for visiting Brussels you can get to it easily from here whether walking or every conceivable method of transport on the doorstep. The majority of the main sites are within walking distant though some you may want to take the Metro. Food and drink options are plentiful in the vicinity and of course more chocolatiers than residents it seems. Highly recommended

Dear Guest, Thank you for this great review. It brings us great joy to know that our central location served you well, placing you in the heart of Brussels just moments away from both the Grand-Place and Central Station. Your compliments on the comfort of our rooms, particularly the convenience of separate toilet and shower facilities, are greatly appreciated. We are also pleased that you found our hotel ideal for both business and leisure purposes, and that our efforts to create a welcoming environment did not go unnoticed. It is delightful to hear that the in-room USB ports added an extra layer of convenience to your stay. Your mention of the easy accessibility to various transport options and the proximity to main sites, complemented by the abundance of food and drink choices and the charm of local chocolatiers, truly encapsulates the experience we strive to offer our guests. Your high recommendation is the seal of approval that motivates us to continue providing exceptional service. Once again, thank you for choosing Novotel Brussels Off Grand Place, and for your kind words. Your feedback is invaluable to us and to future guests. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Excellent location to stay during a vacation in Brussels

Customer review rating 4.5/5

Suleyman N. K. Families - Confirmed reviews ALL

It's literally at the center of the town and just on the opposite side of the main train station and 4-5 min's walk distance to the downtown of Brussels. Breakfast was also more than an average European hotel breakfast.

Dear Suleyman Nezih, Thank you for taking the time to review your stay. We are delighted to hear that our central location and the quality of the breakfast offered at our hotel met your expectations and contributed positively to your experience in Brussels. However, we regret to hear about the inconvenience you faced with the check-in timing. Our standard check-in time is designed to ensure that rooms are thoroughly prepared for our guests' comfort, but we understand that after a journey, an earlier check-in is always appreciated. We also note your comment regarding the Wi-Fi speed and would like to apologize for any inconvenience this may have caused. Please rest assured that we strive to provide a seamless online experience for all our guests. Your compliments on the hotel's cleanliness are much appreciated, and we are glad that this aspect of our service made a positive impression. Thank you once again for your feedback, as it is essential in helping us maintain and improve our services where possible. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.